The guest-experience OS for hotels
Every room,
heard.
Guests text when something's off. Your team hears it in seconds and fixes it before checkout — so the bad review never gets written.
14 days free · No card required · Live this afternoon
A 180-room property, simulated live
Click any room to raise an issue — watch it get caught.
Watching the floor…
0
Afternoon to go live
0
Apps for guests to install
0
Days free, on every plan
$0
A month, to start
GuestEM is new. We're onboarding our founding properties now; early partners deal directly with the people building it and keep their founding rate for life.
Guests don't complain to the desk anymore. They complain to the internet — three days after checkout.
Only one unhappy guest in twenty-six says something in person. The rest smile at checkout, go home, and write the review you can no longer fix.
GuestEM moves that conversation back inside the building, while the guest is still in the room and the fix is still twenty minutes away.
Nineteen minutes, start to finish
3:42PM
A guest texts.
The right team knows.
Fixed. Logged. Rated.
Room 204 · SMS
Ticket №1124 · Room 204
PRIORITY HIGH“The AC is rattling — hard to nap.”
Engineering
ASSIGNED
Front desk
WATCHING
Manager
IF > 30 MIN
Clock running · 00:00:12
★★★★★
“Tiny issue with the AC — fixed in minutes without us asking twice. This staff genuinely cares.”
Public review, two days later · 19 min door to door
Built for the
back of house.
Six capabilities, one system. Everything ships in every trial. Nothing sits behind a sales call.
Feedback
SMS, WhatsApp, and QR touchpoints that hear guests mid-stay, with nothing to install.
Alerts
Issues route by department and climb the ladder on their own if they sit too long.
Requests
Every promise tracked from heard to handled, with response times on record.
Analytics
A nightly close and a weekly story: which rooms run hot and what to fix next.
Integrations
Opera, Mews, Cloudbeds, Protel, Apaleo and more. Nothing typed twice.
Security
SOC 2, end-to-end encryption, SSO, granular roles. Guest data, guarded.
Under the hood
A new name, on proven rails.
GuestEM is built by the team behind SMBcrm. The hospitality layer is new: rooms, stays, routing, the live floor. The machinery underneath it isn't — the contacts, texting, and workflows are the same engine our CRM customers use every day.
Your guest texts ride on rails that were carrying real traffic long before GuestEM had a name.
GuestEM
The guest-experience layer: rooms, stays, journeys, the live floor.
From $299
a month.
Every feature on every plan. Annual billing saves 20%. The first fourteen days are free, with no card and no call.
Check in.
Your next guest arrives tomorrow. GuestEM can be on the floor before they are.
14 days free · No card required · Humans on support