Features

Everything you need to
delight your guests

A comprehensive suite of world-class tools designed for properties of all sizes.

Feedback Collection

Capture guest sentiment in real-time

Deploy elegant, non-intrusive feedback touchpoints throughout the guest journey. From check-in to checkout, understand exactly how your guests feel at every moment.

  • In-room tablets and QR codes
  • SMS and WhatsApp integration
  • Post-stay email surveys
Guest checking in at hotel reception
Hotel staff responding to guest needs
Real-Time Alerts

Respond before problems escalate

Instant notifications when guest sentiment drops. Your team can address concerns while the guest is still on property, turning potential negative reviews into recovery opportunities.

  • Configurable alert thresholds
  • Department-specific routing
  • Mobile app for on-the-go staff
Analytics Dashboard

Data-driven decisions made simple

Beautiful, intuitive dashboards that surface the insights that matter. Track trends over time, compare properties, and identify your biggest opportunities for improvement.

  • Sentiment analysis with AI
  • Custom report builder
  • Scheduled email reports
Analytics dashboard on screen

See all features in action

Book a personalized demo and discover how GuestEM can transform your guest experience.

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