Pricing
The price below is the price.
Every plan starts with fourteen free days and every feature unlocked. Annual billing saves 20%. No setup fees, no surprises.
Up to 50 rooms
Starter
For inns and boutiques finding their rhythm.
$299/ month
- Real-time feedback (SMS, QR, WhatsApp)
- Instant alerts & escalation
- Service request queue
- Nightly digest & core analytics
- Email support, humans only
Up to 200 rooms
Professional
For full houses with full calendars.
$599/ month
- Everything in Starter
- PMS integration (Opera, Mews, Cloudbeds…)
- Custom dashboards & report builder
- Department routing & on-shift awareness
- Priority support, 4-hour response
Unlimited rooms & properties
Enterprise
For portfolios and groups.
Custom
- Everything in Professional
- Portfolio roll-ups & owner reports
- White-label & custom integrations
- SLA guarantee & data residency
- Dedicated success manager, on-site training
14-day free trial on every plan · No credit card · Cancel anytime
Can I try GuestEM before committing?
Yes. Every plan starts with a 14-day free trial with every feature unlocked, on your real property. No credit card to start, and the trial is the demo.
What happens when I exceed my room limit?
We'll let you know as you approach it. Upgrade any time and we prorate the difference. Nothing gets interrupted and there's no penalty.
Do you offer discounts for annual billing?
Yes. Annual billing saves 20% on any plan, applied automatically at checkout.
Can I switch plans later?
Absolutely. Upgrade or downgrade whenever you like; changes take effect at your next billing cycle.
Which PMS systems do you integrate with?
Opera Cloud, Mews, Cloudbeds, Protel, Apaleo, StayNTouch, RoomRaccoon, Little Hotelier, and more, plus an open API. Enterprise plans can request custom integrations.
How long does setup actually take?
Plan for one afternoon: connect your PMS (or upload a room list), set your departments, print your QR cards. Done before turndown.
Who is behind GuestEM?
GuestEM is built by the team behind SMBcrm, a small-business CRM. The hospitality layer is new; the texting, workflow, and contact engine underneath is the one SMBcrm already runs in production. Founding properties keep their rate for life and deal with the builders directly.
Fourteen days, free.
Set up this afternoon. If it doesn't earn its keep by checkout, walk away.