Hospitality, made personal
Guest communications, intelligence, reputation, marketing, and event sales— connected in one hospitality-focused platform.
One shared view
for every guest touchpoint
Guest EMGolden Profile
Returning guest · Lake View Suite
The case for connected hospitality
Guest expectations are rising. Your team’s capacity is not. Guest EM closes the gap by putting every interaction, preference, and opportunity in one place.
Why do anything?
When guest details, conversations, requests, and sales activity live in separate systems, personalization becomes harder and opportunities are easier to miss.
Why now?
Guests expect timely, relevant communication on the channels they already use—while teams are being asked to deliver more personal service with less time.
Why Guest EM?
Unify the journey from first inquiry through post-stay engagement, so every team can respond with confidence and create experiences that feel genuinely personal.
One solution, multiple functions
Built around the way hotels actually operate, Guest EM brings the guest journey and the work behind it into one calm, connected environment.
Every message, perfectly timed
Meet every guest on their preferred channel. Coordinate personalized SMS, email, WhatsApp, and chatbot conversations across pre-arrival, in-stay, and post-stay moments.
AI-assisted content and campaign tools help your team create relevant messages designed to inspire action.
Guest EMAmelia MorganIn-stay request
SMSOwen ChenPre-arrival question
EmailSophia ReyesPre-arrival question
EmailWelcome back, Amelia. Is there anything we can arrange before dinner?
An extra robe would be wonderful, thank you.
Know the person, not just the reservation
Contact details, preferences, notes, family information, interactions, and stay context come together in one accessible guest profile.
Give every team the context to anticipate needs, personalize service, and build more meaningful relationships.
Guest EMReturning guest since 2021
Lake viewKing bedDown-freeSMS
A consistent presence, beautifully managed
Plan, create, and publish content from one place with a social calendar connected to Instagram, Facebook, LinkedIn, and WhatsApp.
Maintain your property’s digital presence, coordinate campaigns, and even host your property website within Guest EM.
Guest EMProtect the reputation behind every booking
Automate guest surveys, monitor responses, and keep feedback from TripAdvisor, Google, Yelp, and direct channels in view.
Route alerts to the right people so thoughtful service recovery can begin while it still matters.
Guest EMAcross 1,284 guest responses
+0.3 this quarterGoogle“The team anticipated every detail.”
5.0Direct survey“A wonderful stay from arrival to checkout.”
4.9TripAdvisor“Beautiful property and thoughtful service.”
4.8Turn every inquiry into a well-run event
Manage leads and inquiries, function space, banquet event orders, contracts, and event details without moving between disconnected tools.
A comprehensive event sales system built for hospitality and connected with your property management system.
Guest EMSep 18 · 120 guests
Oct 04 · 86 guests
Aug 28 · 64 guests
GuestEM Guest Sync Engine
Connect PMS guest data with GuestEM to support richer profiles and more relevant follow-up. We’re rapidly expanding our PMS connector lineup, helping more properties connect the systems they already use.
Explore Guest Sync EngineSupported data, sync direction, and update frequency vary by connector and property configuration.
Your systems, moving as one
Connect Guest EM to the technology at the heart of your property through an open API platform built for real-time data exchange.
Bring guest and reservation intelligence together across property systems, booking engines, and the tools your teams depend on.
Guest EMGuest and reservation data flowing in real time
All systems synchronizedLast update just now
Customer success
See how distinctive properties are shaping more connected guest journeys with Guest Experience Manager.
Customer story · Coming soon
Customer story · Coming soon
Connected hospitality
Guest EM connects with the platforms your property depends on, helping guest and reservation information move between systems in real time—without adding another silo.
Connection availability and scope vary by property system.
Your next guest is already on the way
See how Guest Experience Manager can connect your teams, systems, and guest journey.
Book your private demo